Generic Warranty Policy

“If You’re Not Happy, We’re Not Happy.”

DMarket.Pk believes in making online shopping a phenomenal experience centered around you, so you can enjoy complete satisfaction along with the impeccable level of service. That’s why we believe you have every right to have your product checked, and, if needed, replaced. Because at DMarket.Pk.

Note:

  • Please ensure all orders are made correctly including model, colors, specs, and variation. We will not take any responsibility for the wrong order. Change of mind is not allowed
  • Before Opening Your Parcel Make a Clear Video.
  • Incase DMarket.Pk Company flyer is torn or seal is broken do not accept the order.
  • Purchaser is responsible for all shipping costs on all products returned to us for warranty repairs. Please allow up to “3” business days for our technician team to check out your returned items.
  • Product sent to us for any replacement, repair or any other purpose should be collected back within 15 Days of arrival. After that we will be forced to destroy the product and consider the case closed. We levy no storage charges.

If You Do Not Have Video Proof You Will Not Be Replace/Refunded For Lost Or Damaged Items.

Mobile Parts

LCD/LED Touch Panel:

This is not an easy job for someone who has not experience of changing the screen. We can not cover any use error.

If you have purchased a glass product from DMarket.Pk, Example Touch Digitzer, LCD Panel Unit,Front Glass, etc. which is covered under DMarket.Pk Limited Warranty, then please make sure not to remove any clear / Screen Guard / Protection warranty film and Do not paste Glue From the product until you have tested and checked the product functionality. This protection film is usually on the front and the back side of the product and looks like a screen guard. This protection warranty film is a warranty label / sticker and contains warranty information for the vendor of the product. Any product with tempered warranty film will not be eligible for DMarket.Pk Limited Warranty.

[How To Test]
1. Connect the product to your phone motherboard without actually completely fitting the product and without
removing any protection film.
2. Test the product functionality. If the product seem to be working fine, then attach the product to the phone and
try to use the product for few hours, again without removing the protection warranty film and don’t paste glue.
3. When you are totally satisfied with the product functionality, you can now remove all the protection warranty filmand use your phone normally (Removing the protective warranty film Or Apply Glue means Acceptance of the item).
If in rare Case, the product is not working properly, then please contact us under 24 hours regarding the
replacement procedure.

 Warranty is void if: 
1. LCD Display or touch is broken by man-made reasons.
2. Glue or stick the screen to the device before test it work.
3. Water-in to the screen.
4. Warranty Seal/label is removed. To protect the screen, please power off the phone before

Note:

  • We will not take any responsibility for the Customer wrong order.
  • Before you Test LCD/LED Unit Panels Must Make a Clear Video.

Mobile Batteries:

Covered in Warranty Yes, Replacement Only. No Returns
Warranty Summary 7 Days Testing Replacement Warranty 
Warranty Service Type Send to seller by courier

Warranty is for testing the product for manufacturing defects only. Warranty expires as soon as the product is used or installed.

Laptop Parts

Laptop Batteries

  • 7 Days Replacement Warranty. (On Average 2 Hours Laptop Backup Warranty).

Laptop Charger

  • 24/48 Hours Replacement Warranty Laptop Charger.
Used Mobile
Our Famous DMarket.Pk 7 Days Replacement?

Note: The Products are used, second-hand, pre-owned, and arrive from overseas.

It’s the warranty that changed the way online shopping was being done in Pakistan. We are not just the trend setters but the first store in Pakistan to have a fully functional Replacement policy and most importantly made other stores follow this trend in order to confirm the safety of our & other customers across Pakistan.

DMarket.Pk has a full one-week replacement policy for Used Mobile So you can be sure that the product you have purchased online has no manufacturing fault or defects. If any issue is reported within a week via email at [email protected] or by calling at 0318-9039021 then your product shall be replaced right away.

  • All Physical faults are to be inspected at the time of purchase and they are the ones which can be visible but claims for scratches, dents shall not be entertained in our 7 Days return policy and only the issues that can not be spotted are to be covered. 
  • Touch Camera LCD/Power-ON Check On Delivery Time, This Issues Or Dead Not Covered In Warranty Used Phones.
  • If you are getting your delivery from a Courier company *e.g. (LCS,TCS)* and they do not let you open the flyer. Please Before Opening Your Parcel Make a Clear Video.
  • Please note that items must be in an unused condition and contain all the original tags and packaging (if any). If removed then the packing for the replacement phone shall be removed to adjust for the replaced phone. If the product suffers external damage, such as a fall, hit or break, cracks, scratches, then the warranty will be void.

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