FAQs

Frequently Asked Questions.

Welcome to our Basic FAQs page! Here, we've gathered some of the most common questions our customers ask. We hope you find the answers you're looking for to make your shopping experience with us even more convenient and enjoyable. If you can't find what you're looking for, don't hesitate to reach out to our dedicated customer support team for further assistance. Happy shopping!

DMarket.Pk Shop Questions

What Payment Methods Does DMarket.Pk Offer?

DMarket.Pk makes your shopping more convenient. You can pay online via Meezan Bank,EasyPaisa, SadaPay, NayaPay, JazzCash or Online Banking and can also pay Cash on delivery.

Is it safe to shop online with DMarket.Pk?

Yes, absolutely! You can shop safely with us. All our bank accounts are registered with the FBR. For further satisfaction, you can cross-verify reviews on our social platforms, Trustpilot, and Google.

What kind of products does DMarket.Pk sell?

Our top categories include Repair Tools, Mobile Parts, Laptop Parts, Tablet Parts, SmartWatch Parts, Used phones, Gaming phones, laptops, and laptop batteries, along with similar tech-related products.

What exactly is DMarket.Pk in Pakistan?

DMarket.Pk is a top-growing trusted online store in Pakistan, offering excellent options to buy Repair Tools, Mobile Parts, Laptop Parts, Tablet Parts, SmartWatch Parts, Used phones, Gaming phones, laptops, and laptop batteries, and similar tech-related products.

Does DMarket.Pk have a shop you can visit?

Yes, you can absolutely visit our physical store Saddar, Karachi. However, please note that not all products are available at our office many are dispatched from our warehouse. So, it’s advisable to confirm by calling before your visit.

Does DMarket.Pk offer second-hand mobile phones for sale?

Yes, absolutely! At DMarket.Pk, you’ll find an excellent collection of used phones, gaming phones, both PTA-approved and Non-PTA phones, all at the best prices and excellent quality.

Does DMarket.Pk offer phones in various price ranges to suit different budgets?

Customer Support Questions

How do I place an order on DMarket.Pk?

Ordering on DMarket.Pk is incredibly easy.

Here’s a step-by-step guide:

  1. Use the search bar to find the product you want to buy.
  2. Click on the product, and you’ll see two buttons: ‘Buy Now’ and ‘Add to Cart.’
  3. If you want to buy only that one product, simply click ‘Buy Now,’ fill out the form, and click ‘Order Now.’
  4. If you want to buy multiple products, click ‘Add to Cart’ for each item you want to purchase.
  5. When you’re ready to complete your purchase, go to your cart and click ‘Checkout.’ Fill out the required information and click ‘Order Now.'”
What's the average response time at DMarket.Pk?

Our working hours are from 12:00 pm to 8:00 pm, Monday to Saturday, during which you’ll receive quick responses. You can contact us via WhatsApp, Call, or Facebook Messenger.

Note: It’s best to contact us via WhatsApp for the quickest response.

How can I stay updated on promotions and discounts at DMarket.Pk?

DMarket.Pk is enhancing its online presence. To stay informed about upcoming promotions and discounts, check out our social media platforms.

How does DMarket.Pk deliver my device?

After your order is confirmed on DMarket.Pk, we dispatch it through multiple couriers like Leopard Courier and TCS.

How can I easily make a complaint to DMarket.Pk?

To file a complaint, you can reach out to our customer care. If you want to lodge a direct complaint with any team, visit our ‘Contact Us‘ page.

How are Delivery time and charges calculated?

At DMarket.Pk, we utilize the services of Leopard Courier & TCS for our deliveries, specifically their Overnight Package, renowned for its premium service.

Here’s a breakdown:

Within Sindh: Estimated delivery time is 1 to 3 days.
Outside Sindh: Estimated delivery time is 2 to 5 working days.

As for delivery charges, they typically range from Rs: 249 to Rs: 499. These charges depend on factors such as the product’s amount, weight, size, and our premium packaging material included on this charges, ensuring that your product reaches you in a safe and secure manner.

Why do we need to pay advance delivery charges?

Advance delivery charges or requiring some payment upfront might seem inconvenient at first, but let us explain why it’s necessary. Many customers place orders without paying any advance, only to refuse the parcel upon delivery. This results in the parcel being held by the courier for 10 to 15 days, causing losses in courier charges and inconvenience for both parties.

To ensure customer satisfaction and streamline our operations, we require some payment upfront. You can verify our company on the FBR portal or check our reviews and ratings on Google Business for further assurance.

We hope for your understanding and cooperation. InshaAllah, you’ll be satisfied with our services!

Need Help?

Chat with DMarket.Pk anytime between 12:00pm to 8:00pm.
Just click the 'WhatsApp Button' to connect with us!