Terms and Conditions

General Terms

1: Payment: For Cash on Delivery (COD), a small advance payment is required. Our agent will share details after order placement. Choose 100% advance payment for free delivery on orders above a set amount, per our policy.

2: Shipping & Delivery: Delivery timelines are estimates and may vary due to unforeseen issues. We aim for timely service. Visit our Shipping & Delivery page for full details on shipping processes and expected delivery times at DMarket.Pk.

3: Warranty Information: Carefully review our Warranty page to understand claim terms and conditions. This ensures you shop confidently, knowing your mobile parts or devices are covered under our clear warranty policies.

Warranty Terms

For products covered under warranty, the following terms must be adhered to:

• Eligibility: Warranty claims are subject to the guidelines outlined on our Warranty Page.
• Exclusions: Warranty does not cover damages caused by improper usage, mishandling, or unauthorized repairs. Please read the specific warranty details for each product category on the Warranty Information Page.
• Replacement Process: To start a warranty claim, fill out the Warranty Claim Form on our website with all required details. Our team will review your claim within 3-5 working days and guide you through the replacement process.

Order Confirmation Terms

We carefully verify your order to ensure a smooth shopping experience. We often face fake orders, where customers refuse parcels or lose interest, leading to heavy losses for us. To avoid this, low-value orders require advance delivery charges, and a percentage of the order amount may need to be paid upfront, depending on the total order value.

Customer Security: For your peace of mind, verify our company on the FBR and Trademark IPO websites (FBR Registered No. 7601206-4 | Trademark No. 756301). Check our excellent Google rating of 4.7/5.0, reflecting the trust and support of our amazing customer community.

When placing an order with DMarket.Pk, the following rules apply:

1: Order Verification: It is the customer’s responsibility to ensure all order details are correct at the time of confirmation.

2: Non-Responsibility for Errors: DMarket.Pk is not liable for incorrect orders placed by the customer.

3: Cancellation Policy: Orders can only be canceled before shipping. Once shipped, cancellations will not be entertained.

Replacement & Refund

When placing an order with DMarket.Pk, the following rules apply:

Product Replacement: DMarket.Pk does not accept product returns. Products are only eligible for replacements under warranty guidelines.

Refunds: Refunds are only applicable in rare cases where a replacement is not available or if DMarket.Pk is unable to fulfill the order.

Approved Claim: It’s the customer’s responsibility to drop off the approved claim product at our service centre or send it via courier in the same packing, safely and securely, to prevent any damage.

Product Fulfillment

Product Availability
On our product pages, you can place an order for available products, but occasionally, orders may not be fulfilled due to unexpected issues. If a product is unavailable, it will be clearly labeled as “Out of Stock.”

Fulfillment Ratio Explained
The “Fulfillment Ratio” is the percentage of orders we ship out of all orders placed.

1- 70%–100%: High availability, your order will likely ship fast.
2- 40%–70%: Depends on supplier stock. If we can’t ship, you’ll get a full refund, no hassle.

Why Orders Might Not Ship
We aim to fulfill every order quickly, but issues like these can pop up:

– Product out of stock or discontinued by suppliers.
– Fails our quality check.
– Limited stock runs out.
– Errors in pricing or product info.
– Shipping problems due to wrong addresses or undeliverable areas.

At DMarket.Pk, we keep it real and ensure quick refunds if anything goes wrong. Shop worry-free!

Government Regulations

Compliance with Local Laws: DMarket.Pk operates in accordance with the laws and regulations of the Government of Pakistan. All transactions, warranties, and services provided by DMarket.Pk adhere to local consumer protection laws and e-commerce regulations.

Dispute Resolution: Any disputes with DMarket.Pk will be resolved under Pakistan’s laws, with legal matters handled in Karachi courts. Contact our legal team at [email protected] before filing a case.

Data Protection: We safeguard your personal information under Pakistan’s data protection laws, ensuring secure handling during orders and communications. If you send your device to us for repairs or warranty claims, your data remains 100% safe and secure.

Business Licensing: DMarket.Pk holds all necessary licenses to operate as a legitimate e-commerce platform, verified through FBR, Trademark and other regulatory bodies.

Anti-Fraud Measures: We implement strict order verification processes to combat fake orders, aligning with Pakistan’s e-commerce fraud prevention guidelines.

Customer Responsibilities

To ensure a hassle-free experience with DMarket.Pk, please follow these responsibilities:

• Confirm all order details are correct before finalizing. We’re not responsible for mistakes in orders placed by you.
• Keep proof of purchase and a clear, uninterrupted unboxing and testing video (one clip) for warranty claims.
• Read our warranty page carefully to understand the terms and shop with peace of mind.
• Test products before installation to ensure functionality and maintain warranty.
• For approved claims, pack the product securely in its original packaging and either drop it off at our service centre or send it via courier with paid shipping to prevent damage.

Disclaimer

We are committed to providing clear and fair terms for our customers. However, we reserve the right to update or modify these terms and conditions at any time without prior notice to ensure they align with our business practices and legal requirements.

We encourage all customers to regularly review this page to stay informed about any changes. Your continued use of our services, including purchasing mobile spare parts, used smartphones, or repair services, constitutes acceptance of the updated terms.

For any questions about our policies, please contact our customer support team.