Warranty & Replacement

All used mobiles and tablets are carefully inspected and tested to ensure they meet quality standards. Our warranty policy is designed to provide you with confidence and peace of mind for your purchase.

Warranty Coverage:

• Replacement Warranty: Used mobiles and tablets come with a 3-day replacement warranty, starting from the date of delivery.
• If your product arrives damaged, send a clear, uninterrupted unboxing and testing video in one clip to process your warranty claim.

All used mobiles and tablets are carefully inspected and tested to ensure they meet quality standards. Our warranty policy is designed to provide you with confidence and peace of mind for your purchase.

Warranty Limitations:

• Physical damage, water damage, or misuse voids the warranty.
• Products tampered with or repaired by unauthorized technicians are not eligible.
• Dead, Touch, Display, Camera-related issues are not covered under the warranty.

All used mobiles and tablets are carefully inspected and tested to ensure they meet quality standards. Our warranty policy is designed to provide you with confidence and peace of mind for your purchase.

Warranty Limitations:

• Opening Video: you must provide a clear, uninterrupted unboxing video. In one continuous clip, open the sealed parcel and test the product by checking the touch, camera, LCD, and turning on the phone. Claims without this video will not be processed.
• Change of Mind: Replacement is not applicable for change-of-mind cases.
• Replacement Timeline: Approved warranty claims will be processed, and the replacement will be shipped within 3-5 working days.

We import used mobile phones from authentic, trusted sources, ensuring top-notch quality with virtually no chance of faults. After import, we thoroughly test every device to guarantee flawless performance. For your complete peace of mind, we also provide a warranty, so you can shop with confidence knowing we’ve got you covered.

LCD/LED Panels: The LCD/LED panel and touch glass are among the most delicate and expensive parts of any mobile device. To avoid damage, handle them with extreme care and ensure installation is performed by a professional technician.

Important Guidelines for Warranty Claims:

1: Prepare Your Device: Before opening the parcel, disassemble your device to ensure it is ready for testing.
2: Record an Unboxing Video: Record a clear video while unboxing the sealed parcel. In the same video, connect the display screen to your device and test its functionality. This video will act as proof for any warranty claims..

Warranty Limitations:

• Removing the warranty protector or applying adhesive/glue.
• Damaging or removing the warranty seal.
• Installing the screen without prior testing. Warranty is void once the screen is installed.
• If your product arrives damaged, send a clear, uninterrupted unboxing and testing video in one clip to process your warranty claim.

This policy is universal and applies whether you purchase the parts from DMarket.Pk or any other offline shop, as display components follow global warranty standards. The touch glass is the outer protective layer of your phone, factory-attached to the device. If damaged, the broken glass is removed and replaced using specialized machines.

Touch Glass

Warranty Terms for Touch Glass:

• Replacement is applicable if the wrong model was sent.
• Replacement is applicable if the product is damaged during delivery and the unboxing video policy was properly followed.
• If your product arrives damaged, send a clear, uninterrupted unboxing and testing video in one clip to process your warranty claim.

We ensure top-notch quality for every LCD display unit and touch glass we offer. Each product is double-checked during import from trusted suppliers, leaving almost no chance for defects. This rigorous process guarantees you receive reliable, high-performance components you can trust for your mobile repairs.

Earpieces, Ear Speakers, Handsfree Connector Jacks, and Loudspeakers All audio components provided by DMarket.Pk are brand new and thoroughly tested. Each part undergoes a two-step testing process to ensure 100% functionality, making it highly unlikely for these components to be defective.

Warranty Terms:

• These parts do not come with a factory-provided warranty or guarantee.
• We’ll replace your order only if we send you the wrong model.
• If your product arrives damaged, send a clear, uninterrupted unboxing and testing video in one clip to process your warranty claim.

We strive to deliver high-quality Audio components, ensuring seamless compatibility and functionality for your mobile device.

Back Rear Camera Lens Glass, Rear Camera Modules, and Front Camera Modules All camera components offered by DMarket.pk are brand new and undergo a rigorous two-step testing process to ensure optimal performance and quality. With thorough inspections before shipping, we ensure that defective parts are extremely rare.

Warranty Terms:

• Factory warranties or guarantees are not applicable to camera components.
• We’ll replace your order only if we send you the wrong model.
• If your product arrives damaged, send a clear, uninterrupted unboxing and testing video in one clip to process your warranty claim.

We take pride in maintaining high-quality standards, ensuring you receive reliable camera components for your mobile device.

Fingerprint Sensors and Modules All fingerprint sensor components provided by DMarket.pk are brand new and carefully inspected to ensure 100% functionality. Each sensor is tested multiple times during the quality control process to eliminate any chance of defects before shipping.

Warranty Terms:

• Fingerprint sensor components do not come with a factory-provided warranty or guarantee.
• We’ll replace your order only if we send you the wrong model.
• If your product arrives damaged, send a clear, uninterrupted unboxing and testing video in one clip to process your warranty claim.

We are committed to providing reliable and high-quality fingerprint sensor components, ensuring smooth and hassle-free functionality for your device.

All flex cable strips and ribbon connectors provided are brand new and thoroughly tested to ensure optimal performance. Each component undergoes a detailed quality check to ensure functionality and reliability before being shipped.

Warranty Terms:

• These parts do not come with a factory-provided warranty or guarantee.
• We’ll replace your order only if we send you the wrong model.
• If your product arrives damaged, send a clear, uninterrupted unboxing and testing video in one clip to process your warranty claim.

We strive to deliver high-quality flex cable components, ensuring seamless compatibility and functionality for your mobile device.

Frames, Back Covers, Sim Tray and External Components All housing and external parts, including frames and back covers, are brand new and carefully inspected to ensure they meet quality standards. Each part is checked for durability and precision to guarantee a perfect fit for your device.

Warranty Terms:

• These components are not covered under factory-provided warranties or guarantees.
• We’ll replace your order only if we send you the wrong model.
• If your product arrives damaged, send a clear, uninterrupted unboxing and testing video in one clip to process your warranty claim.

We are committed to providing high-quality housing and external parts to enhance the look and durability of your mobile device.

Chips, ICs, and Motherboards All internal components, including chips, ICs, and motherboards, are thoroughly inspected and tested to ensure they meet the highest standards of quality and functionality. These parts are carefully handled to maintain their reliability and performance.

Warranty Terms:

• Factory-provided warranties or guarantees are not applicable to these components.
• We’ll replace your order only if we send you the wrong model.
• If your product arrives damaged, send a clear, uninterrupted unboxing and testing video in one clip to process your warranty claim.

Important Note: We currently do not arrange or replace motherboards due to their unique and complex nature. We aim to provide trusted and reliable internal components for your repair needs, ensuring smooth and efficient device operation.

Charging Port & All Types Of Connectors All power and connector components, including connectors thoroughly inspected to ensure quality and functionality. These components are essential for your device’s performance, and we ensure they meet high standards before delivery.

Warranty Terms for Charging Ports & Other Connectors:

• Factory-provided warranties or guarantees are not applicable to these components.
• We’ll replace your order only if we send you the wrong model.
• If your product arrives damaged, send a clear, uninterrupted unboxing and testing video in one clip to process your warranty claim.

We strive to deliver high-quality Charging Ports & Other Connectors ensuring seamless compatibility and functionality for your mobile device.

We know mobile batteries come with varying quality cells, but our top priority is to import only the best and longest-lasting ones. We carefully select and source top-notch, high-quality batteries to ensure your device runs smoothly and reliably. With our rigorous standards, you can trust that every battery we deliver is built for exceptional performance and durability.

How To Test/Calibration Batteries:
Mobile batteries come with testing-based warranty coverage. To ensure the battery is in good condition before fixing it:

Attach the battery to your device and power it on.
1: Turn on the flashlight and start recording a video simultaneously.
2: If the battery percentage drops steadily (e.g., by 5% increments), it is in good health.
3: If the percentage drops rapidly or irregularly, the battery may be faulty, and you can request a replacement.

Important Note: mobile batteries are always imported by sea, a process that takes 3-4 months. During this time, battery cells may become inactive. If you receive a seemingly dead battery, don’t worry! Use a high-quality charger (at least 5 amps) and charge it for 2-3 hours. For optimal performance, fully charge the battery to 100%, then discharge it to 0%. Repeat this cycle twice, and your battery will deliver excellent, long-lasting performance.

Warranty Terms for Batteries:

• The battery’s condition must not be altered or damaged during testing.
• Don’t apply glue or adhesive to the battery or fix it in the mobile before confirming its performance.
• If your product arrives damaged, send a clear, uninterrupted unboxing and testing video in one clip to process your warranty claim.

We offer a clear warranty for mobile parts not listed under separate policies (like displays, batteries, or charging ports, etc). We import only top-quality parts to ensure they work perfectly. If we send you the wrong model and you ordered the correct part, we’ll replace it. For claims, please provide a clear, uninterrupted unboxing and testing video in one clip.

Currently, this category includes only touch replacement glass for smartwatches. Each touch glass is brand new, thoroughly inspected, and tested to ensure top-notch quality and performance.

Warranty Terms:

• Replacement is applicable only if: The wrong model is delivered.
• If your product arrives damaged, send a clear, uninterrupted unboxing and testing video in one clip to process your warranty claim.

We take pride in maintaining high-quality standards, ensuring you receive reliable SmartWatches Display components for your mobile device.

LCD/LED Panels: The LCD/LED panel and touch glass are among the most delicate and expensive parts of any mobile device. To avoid damage, handle them with extreme care and ensure installation is performed by a professional technician.

Important Guidelines for Warranty Claims:

1: Prepare Your Device: Before opening the parcel, disassemble your device to ensure it is ready for testing.
2: Record an Unboxing Video: Record a clear video while unboxing the sealed parcel. In the same video, connect the display screen to your device and test its functionality. This video will act as proof for any warranty claims..

Warranty Limitations:

• Removing the warranty protector or applying adhesive/glue.
• Damaging or removing the warranty seal.
• Installing the screen without prior testing. Warranty is void once the screen is installed.
• If your product arrives damaged, send a clear, uninterrupted unboxing and testing video in one clip to process your warranty claim.

This policy is universal and applies whether you purchase the parts from DMarket.Pk or any other offline shop, as display components follow global warranty standards. The touch glass is the outer protective layer of your phone, factory-attached to the device. If damaged, the broken glass is removed and replaced using specialized machines.

Touch Glass

Warranty Terms for Touch Glass:

• Replacement is applicable if the wrong model was sent.
• Replacement is applicable if the product is damaged during delivery and the unboxing video policy was properly followed.
• If your product arrives damaged, please send a clear, uninterrupted unboxing video in one clip to process your warranty claim.

We ensure top-notch quality for every LCD display unit and touch glass we offer. Each product is double-checked during import from trusted suppliers, leaving almost no chance for defects. This rigorous process guarantees you receive reliable, high-performance components you can trust for your mobile repairs.

Currently, this category includes only Batteries for laptop. Each battery is thoroughly inspected, and tested to ensure top-notch quality and performance.

Warranty Terms:

• Replacement is applicable only if the wrong model is delivered.
• If your product arrives damaged, send a clear, uninterrupted unboxing and testing video in one clip to process your warranty claim.

We take pride in maintaining high-quality standards, ensuring you receive reliable SmartWatches Display components for your mobile device.