DMarket.Pk - Claims

Warranty Claim Form

Important Notes:

We are not responsible for wrong orders. If a customer orders the wrong or incorrect model by mistake, it cannot be replaced, returned, or exchanged.

Warranty & Claim Policy

  • Claims are only accepted if all  Warranty Policy & Terms And Condition are met.
  • Products with a broken, removed, or tampered warranty seal, damaged flex cables, or any use of super glue, adhesive, or similar substances will not be eligible for a warranty claim.
  • A parcel opening and product testing uncut one-clip video is mandatory for claim approval. The full unboxing and testing process must be recorded in a single continuous clip, without any pauses or edits.
  • Incomplete, unclear, or edited videos will invalidate the claim.

Replacement Timeline:

  • The replacement process begins within 5-7 working days after the product is received at our center.
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